Effective Date: 15-06-2019

Welcome to TorqX Sports. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website (www.torqxsports.com), you agree to comply with and be bound by these Terms.

1. Introduction

TorqX Sports is a provider of cricket accessories including bats, balls, kits, and other related products. These Terms apply to all users of our website and customers of our products.

2. Eligibility

By using this website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

3. Product Information

We strive to ensure that all product descriptions, pricing, and images are accurate. However, we do not guarantee the accuracy of any product information and reserve the right to correct errors at any time without prior notice.

4. Orders and Payments

• All orders are subject to acceptance and availability.

• We reserve the right to cancel any order due to stock issues or suspected fraud.

• Payments must be made in full at the time of order through our secure payment gateway.

5. Shipping and Delivery

• Estimated delivery times are provided at checkout and may vary based on location.

• TorqX Sports is not responsible for delays due to courier partners or unforeseen circumstances.

6. Returns and Refunds

Please refer to our Return and Refund Policy for details on eligibility and the process.

7. Intellectual Property

All content on the TorqX Sports website including images, text, logos, and trademarks are the property of TorqX Sports and protected under applicable intellectual property laws. Use of our content without permission is prohibited.

8. User Conduct

You agree not to:

• Use our website for illegal purposes.

• Post harmful, offensive, or misleading content.

• Attempt to breach or disrupt the security of the website.

9. Limitation of Liability

TorqX Sports shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.

10. Changes to Terms

We may revise these Terms at any time. Any changes will be updated on this page with the effective date. Continued use of the site means you accept the updated Terms.

11. Governing Law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City/State].

12. Contact Us

For any questions regarding these Terms, you can reach us at:

📧 Email: support@torqxsports.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Office Address]

Would you like a Return Policy or Shipping Policy page next?

Here’s a complete Return and Refund Policy webpage for your brand TorqX Sports. You can add this to your website under a “Return Policy” or “Returns & Refunds” section.

Return and Refund Policy

Effective Date: [Insert Date]

At TorqX Sports, we are committed to providing high-quality cricket equipment and accessories. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Return

You may request a return or exchange under the following conditions:

• The product was delivered damaged, defective, or incorrect.

• The request is raised within 7 days of delivery.

• The product is unused, in its original packaging, with all tags and accessories intact.

2. Non-Returnable Items

We do not accept returns for the following:

• Used or worn products

• Custom or personalized items

• Items without original packaging or invoice

• Products returned after 7 days of delivery

3. Return Process

To initiate a return:

1. Email us at info@torqxsports.com with:

   • Order ID

   • Product name

   • Reason for return

   • Clear photos of the product (if damaged or incorrect)

2. Our team will review your request within 2–3 business days.

3. If approved, we will arrange a reverse pickup or ask you to ship the item to our return address.

4. Refund Process

Once the returned product is received and inspected:

• We will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• Refunds will be made to the original payment method.

5. Exchange Policy

If you received a wrong or defective item, we’ll happily exchange it:

• Exchanges are subject to stock availability.

• If the product is out of stock, a full refund will be provided.

6. Shipping Charges

• If the return is due to our error (damaged, defective, or incorrect item), we’ll cover the return shipping cost.

• For other reasons, shipping charges are non-refundable, and the customer may bear the cost of return shipping.

7. Cancellation Policy

• Orders can be cancelled before they are shipped.

• Once shipped, cancellation is no longer possible; please request a return after delivery.

8. Contact Us

If you have any questions or need help with returns:

📧 Email:torqxsports@gmail.com
📞 Phone: 7042026097
📍 Address: office no-10, gauransh plaza , greater noida west